(at 01/04/20)
“Dear Broker,
We hope you, your family and colleagues remain safe and well. We just want to update you on Wrightway’s current position. The majority of our dedicated staff at Wrightway are now working remotely. Our aim is to provide you with the best service possible during this difficult time, however due to the fact that we have minimim staff numbers in our office you may experience delays if contacting us on our main phone line so we would encourage you to contact staff members by email or on their direct lines. (Our direct diall numbers are available on our website www.wrightway.ie) As a result of the current Covid 19 pandemic we understand that businesses are impacted and their insurance requirements may change. Wrightway will be as fair and flexible where possible in order to assist you and our policy holders. We have been receiving some common queries and have listed same below;
Can I reduce my vehicle numbers on my fleet?
Yes, you can delete vehicles from your fleet by giving instructions by email. The disc will need to be removed from the vehicle and destroyed confidentially with the certificate. If a policy is on a declaration basis, providing the claims experience allows, we will be in a position to issue returns. If the declaration period is further than 2 months away we can agree to process amendments/ credits immediately. If the next declaration is due within 2 months we will process amendments in the usual manner.
Can I suspend my cover to Fire & Theft only?
Yes, you can reduce cover on vehicles from your fleet or an single vehicle policy by giving instructions by email. The disc will need to be removed from the vehicle and destroyed confidentially with the certificate. If a policy is on a declaration basis providing the claims experience allows, we will be in a position to issue returns. If the declaration period is further than 2 months away we can agree to process amendments/ credits immediately. If the next declaration is due within 2 months we will process amendments in the usual manner.
I have recently incepted a new policy and now need to cancel, do I get a refund?
Usually in the first year of insurance there is an administration charge but under the circumstances this charge will not be applied therefore a pro rata refund will be allowed for the portion of the policy unused subject to no claims on the policy.
I am now working from home, do I need to notify the home insurance company?
If you have no business callers to your home then cover will be in place on the household policy as normal.
My vehicle is broken down or won’t start, what do I do?
If your policy has cover for this, check your policy document for contact details and you should call our Breakdown Company who will arrange to call out to you to help you start your car.
We will be keeping these measures under review and we will continue to look at other ways we can support brokers and our customers during this unprecedented period of uncertainty. Stay safe and if you need us, do not hesitate to get in touch.”
