Customer Service Advisor – Commercial Lines

The Role

  • Responsibility for the handling of a range of commercial business clients, handling renewals, queries, cover instructions, mid-term amendments, claims etc. with an emphasis on, but not limited to, the retention of existing business
  • Working closely with clients, insurers and colleagues, carefully managing and maintaining information / documentation for prospects and clients
  • Adherence to compliance standards and relevant codes as appropriate (such as Consumer Protection Code 2012)
  • Timely reporting of relevant information

The Person

  •  A customer focused team player, committed to providing an excellent service and retaining clients through developing and cementing long term relationships
  • Strong interpersonal skills essential
  • APA / CIP qualification (commercial lines) is required as minimum and subject to Fitness and Probity Standards
  • Experience & knowledge of commercial insurance broking is desirable

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    Hastings Insurance is an Equal Opportunities Employer

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