“FBD supporting our 500,000 policy holders through challenging times
FBD remains open for business during this difficult time. We understand the challenges faced by our brokers, customers and their businesses. We want to help you through these exceptional circumstances. If you have customers experiencing difficulties or who have queries or concerns, please contact us to discuss.
We are currently offering these support measures to new and existing customers at this time:
Car and Home Customers
Volunteer driving associated with COVID-19 is covered on all FBD private car policies under social, domestic and pleasure use
Customers working from home are covered for the loss or damage of owned office equipment used for work purposes up to a limit of €3,800
No administration or cancellation fees will apply for any motor or home customer for the duration of COVID-19
Customers unable to complete Medical, NCT or DOE tests will not be restricted from renewing or taking out insurance at this time. We will need these documents once this event is over
In the event of Direct Debit defaults during COVID-19, we will work closely with customers to ensure continuation of cover where possible
Cancelled policies will not incur any fees or charges. We will offer a pro-rata refund for the remainder of the term. Certain exceptions to this may apply e.g. where there is an ongoing related claim
Business customers who temporarily closed in response to COVID-19 will be offered a refund for the relevant portion of premium relating to business closure. Please Email our Broker Underwriting Team as soon as you become aware that your FBD client has closed for business.
Protection and cover has been extended for unoccupied commercial buildings and businesses in response to COVID-19 for up to 90 days.”
Business customers may be experiencing financial challenges regarding Premium Payment. Brokers should contact email@example.com We are committed to helping our customers through this difficult time.
Meanwhile, I hope you, your families and colleagues remain safe and well through this very difficult period.”
“Covid-19 Policy update
1) Policy Cover
FBD’s insurance policies do not cover pandemics. FBD provides business interruption for normally expected interruptions that might impact a business in its day to day operations. However FBD is a local Irish insurer and we want to support all of our customers. We will do our best to stand with local businesses in a sustainable way for all customers and our own business during this very difficult time.
2) Business support
Please note the below which was posted on FBD.ie today:
COVID-19 Notice to FBD Business customers
For those businesses who have decided to close in response to social distancing measures, we advise you to discuss your revised insurance requirements as soon as possible with us.
If you are currently making the decision to close, please contact your local branch or broker who will talk to you about your circumstances at this difficult time
3) Options for Businesses
1. a)We recommend that cover remains in place where exposures to the business remain, for example Property cover and Property Owners Liability.
As per the normal process, customers do have the option to change their covers or cancel their policy.
1.b FBD is providing a “suspension of cover” option for Business Interruption, Public Liability & Employers Liability covers.
2. The initial step is to capture the insureds instruction to close and temporarily cease trading.
3. Refunds will be issued to customers on re-opening of the business once the period of closure has been established.”